Building a better clientele

    28 Apr 2017, 7:00 am | From AvoidAClaim | Fellows Blog

    The impact of poor client selection and sloppy client service will be magnified in trying economic times. In response, you want to proactively take steps to build a retain a better clientele. Here are some pointers to help you meet that goal: Get a retainer up front: The best way to ensure that you get... Read More »

    Office 365 Productivity Tips for Lawyers

    28 Apr 2017, 4:00 am | From Attorney at Work | Fellows Blog

    How can you get the most from Microsoft Office 365's new features? Curious about all the new apps and add-ins popping up in the Office Store? For this edition of Tech Tips Friday, practice management technology experts Heidi Alexander, Tom Lambotte and Catherine Sanders Reach share their best productivity tips and favorite add-ins for working smarter …

    Office 365 Productivity Tips for Lawyers

    28 Apr 2017, 4:00 am | From Attorney at Work | Fellows Blog

    How can you get the most from Microsoft Office 365's new features? Curious about all the new apps and add-ins popping up in the Office Store? For this edition of Tech Tips Friday, practice management technology experts Heidi Alexander, Tom Lambotte and Catherine Sanders Reach share their best productivity tips and favorite add-ins for working smarter …

    Nominees Sought for Innovations in Law Practice Management and Delivery of Legal Services

    27 Apr 2017, 10:06 am | From Robert Ambrogi's LawSites | Fellows Blog

    The College of Law Practice Management is seeking nominations for its annual InnovAction Awards, which honor innovations in law practice management and the delivery of legal services. Nominations are sought of lawyers, law firms, law departments, nonprofits, tech companies, students, and others worldwide who have invented something or successfully …

    Is it safe to serve on a client’s board of directors?

    27 Apr 2017, 7:00 am | From AvoidAClaim | Fellows Blog

    It can be very rewarding, both personally and financially, to be asked to serve on a client’s board of directors. It’s also easy to understand why a client might make the request: the lawyer may have worked closely with the corporation’s founders to establish the company, and will likely have a solid understanding of the... Read More »

    Furlong Book a Must-Read for Law Firm Leaders

    27 Apr 2017, 6:00 am | From Amazing Firms, Amazing Practices | Fellows Blog

    Jordan Furlong has been a professional colleague and close friend for many years. His passion for understanding the legal profession is unmatched. Perhaps that’s why he is in demand to speak to prestigious organizations and firms throughout the world. His new book, Law Is a Buyer’s Market: Building a Client-First Law Firm (available in print …

    Writing Your Way to New Business

    27 Apr 2017, 4:00 am | From Attorney at Work | Fellows Blog

    There was a time not that long ago when I counseled lawyers not to spend too much time writing and publishing articles. Back then, they were largely passive, short-lived marketing efforts. Today, however, as clients conduct their own internet research to find legal counsel, having substantive content available for prospective clients to find is invaluable …

    Writing Your Way to New Business

    27 Apr 2017, 4:00 am | From Attorney at Work | Fellows Blog

    There was a time not that long ago when I counseled lawyers not to spend too much time writing and publishing articles. Back then, they were largely passive, short-lived marketing efforts. Today, however, as clients conduct their own internet research to find legal counsel, having substantive content available for prospective clients to find is invaluable …

    Mediation required before setting down: Amended GTA Practice Direction Effective May 1, 2017

    26 Apr 2017, 11:45 am | From AvoidAClaim | Fellows Blog

    Effective May 1, 2017 the Consolidated Practice Direction for Civil Actions, Applications, Motions and Procedural Matters in the Toronto Region is amended such that most cases in the GTA will likely require mediation before setting an action down for trial. See the amendment to para. 57: 57. Court staff will not accept for filing a... Read More »

    Where To Find Files The Government and Corporations Don’t Want You To See

    26 Apr 2017, 10:00 am | From Robert Ambrogi's LawSites | Fellows Blog

    In George Orwell’s Nineteen Eighty-Four, the memory hole was where government officials deposited politically inconvenient documents for destruction. From 2002 to 2009, the website The Memory Hole served the opposite purpose, rescuing government and corporate files from disappearance or obscurity. The site garnered controversy in 2004, when it published …

    Customer Experience (CX) Part 2 – Mapping the Client Journey

    26 Apr 2017, 7:00 am | From Rainmaking Oasis, LLC | Fellows Blog

    [Note: This post is co-authored by RainMaking Oasis and Jonathan Hollenberg of HawkPartners, a marketing strategy and research firm for Fortune 500 companies.] As discussed in our first post Customer Experience (CX) Part 1 – Is It Different than Customer Service, customer satisfaction often focuses on narrow and discrete touch points that clients …

    Why Does the Legal Profession Resist Evidence in Addressing A2J?

    26 Apr 2017, 6:45 am | From Robert Ambrogi's LawSites | Fellows Blog

    James Greiner, director of the Access to Justice Lab. Imagine if doctors gave you treatments based solely on their gut instincts of what works, without any science-based evidence to back them up. We’d probably call that quackery. But that’s exactly how the legal profession often operates. We adopt theories about how best to serve our […] The …

    How Smart Lawyers Solve Problems

    26 Apr 2017, 4:00 am | From Attorney at Work | Fellows Blog

    The people we represent may not have an undergraduate degree much less a J.D.; often they have barely completed high school. We need to stop and think every day about who we truly represent. Our clients? Ourselves? The legal profession? All three interests should be interconnected and centered on the client. Unfortunately, that is not always the case …

    Update to Lawline’s App Enhances CLE on iPhones, iPads

    25 Apr 2017, 10:00 am | From Robert Ambrogi's LawSites | Fellows Blog

    The CLE provider Lawline recently rolled out enhancements to its iOS app, adding the ability to view synchronized presentation slides as you listen to a program, to download the program’s written materials, and to add s0-called SmartNotes, which are notes that adhere to the point in the presentation where you added them. Lawline first released […] …

    Legal Services Corp. Selects Two States As Pilots for Access to Justice Program

    25 Apr 2017, 6:45 am | From Robert Ambrogi's LawSites | Fellows Blog

    A year ago, I reported here on the announcement of a pilot program by the Legal Services Corporation, Microsoft and Pro Bono Net to develop state legal portals to direct individuals with civil legal needs to the most appropriate forms of assistance. After soliciting proposals from states to participate in the program, the program sponsors […] The …

    How to Respond to Negative Online Attorney Reviews

    25 Apr 2017, 4:00 am | From Attorney at Work | Fellows Blog

    Question: I had a perfect ranking going on a popular attorney review website until a former client posted a negative review about his case. This former client was clearly more upset about the judge’s ruling against him than the quality of my representation, which included a well-advised consultation on the costs and risks he was taking with the …

    [LAWPRO Alert] Clarification on implementation of non-resident speculation tax changes

    24 Apr 2017, 1:33 pm | From AvoidAClaim | Fellows Blog

    [The following is a LAWPRO Alert that LAWPRO sent to all Ontario lawyers with REPCO coverage on April 24, 2017] With the new Non-Resident Speculation Tax (NRST) statements being required as of April 21, an issue arose as previously signed documents would have lost their approval if someone added the new statements. Late Friday afternoon... Read More …

    A Reminder Above Subscribing to This Blog’s Email Updates

    24 Apr 2017, 9:30 am | From Robert Ambrogi's LawSites | Fellows Blog

    Over on the right-hand panel, nestled in beneath the ads, is a subscribe box. If you would like to be notified by email of new posts on this blog, enter your email address there. When a new post is published, you’ll receive an email with a brief summary and a link to the full post. The post A Reminder Above Subscribing to This Blog’s Email Updates …

    Are You Acting in the Courtroom?

    24 Apr 2017, 4:26 am | From Attorney at Work | Fellows Blog

    A law student is working on a direct examination during a trial skills program. She is practicing her presentation — how she stands, gestures and speaks. Each time through the examination, she asks exactly the same questions, with identical intonation. She has memorized this part of the trial, so we… … Read The Rest The post Are You Acting in …

    [LAWPRO Alert] Clarifications on implementation of provincial land transfer tax changes

    21 Apr 2017, 1:23 pm | From AvoidAClaim | Fellows Blog

    [The following is a LAWPRO Alert that LAWPRO sent to all Ontario lawyers with REPCO coverage on April 21, 2017] This afternoon the Ministry of Finance posted an update that clarifies how previously signed documents will be handled. The Ministry’s update makes it clear that previously signed documents will remain signed and can be registered... Read …

    [LAWPRO Alert] Non-resident speculation tax changes effective April 21, 2017

    21 Apr 2017, 1:20 pm | From AvoidAClaim | Fellows Blog

    [The following is a LAWPRO Alert that LAWPRO sent to all Ontario lawyers with REPCO coverage on April 20, 2017] The Law Society received a letter from the Ministry of Finance today which provides details about the April 21, 2017 implementation of the non-resident speculation tax changes. LAWPRO encourages all lawyers who handle real estate... Read …

    Free Webinar: Litigation Tool Tips – A Holistic Approach to Litigation Technology

    21 Apr 2017, 11:30 am | From Robert Ambrogi's LawSites | Fellows Blog

    One week from today, on April 28 at 1 p.m. Eastern, I will be moderating a free, one-hour webinar, Litigation Tool Tips: A Holistic Approach to Litigation Technology, presented by the American Bar Association’s Young Lawyers Division. The panel will feature the CEOs of three legal startups — Allegory, Casetext and PacerPro — discussing how […] …

    Free Law Project to Download All Opinions from PACER and Make Them Available to Public

    21 Apr 2017, 9:00 am | From Robert Ambrogi's LawSites | Fellows Blog

    The Free Law Project, a non-profit dedicated to providing free, public access to primary legal materials, has announced plans to download all of the free opinions and order available on PACER, the federal courts’ system for electronic access to court records. Although PACER charges fees for downloading case documents and dockets, it does not charge …

    The ABA Journal is Looking For A Legal Affairs Writer

    21 Apr 2017, 7:00 am | From Robert Ambrogi's LawSites | Fellows Blog

    Are you a lawyer-turned-journalist or a journalist with an interest in writing about legal issues? If so, then here’s the job for you. The ABA Journal, the flagship magazine and website of the American Bar Association, is looking for a full-time legal affairs writer. And, although the publication is based in Chicago, the job can […] The post The …

    LAWPRO Magazine archives: Practice Pitfalls – Franchise Law

    20 Apr 2017, 7:00 am | From AvoidAClaim | Fellows Blog

    In a previus issue of LAWPRO Magazine, we asked our claims counsel about what they feel are the biggest malpractice hazards in each area of law based on the claims files they work on every day. Here is an excerpt from that article dealing with franchise law. Click here to read the full article “Practice... Read More »

    New Software Interprets Commercial Loan Agreements in Seconds

    20 Apr 2017, 6:00 am | From Amazing Firms, Amazing Practices | Fellows Blog

    Bloomberg Markets reports that new software from JPMorgan Chase & Company has reduced the amount of time that lawyers and loan officers need to invest in interpreting loan contracts from tens of thousands of hours to mere seconds. Bloomberg writer Hugh Son points out that the COIN (COntract INtelligence) initiative is just one of many currently …

    [LAWPRO Alert] Provincial land transfer tax changes effective April 24,2017

    19 Apr 2017, 11:17 am | From AvoidAClaim | Fellows Blog

    [The following is a LAWPRO Alert that LAWPRO sent to all Ontario lawyers with REPCO coverage on April 19, 2017] LAWPRO encourages all lawyers who handle real estate transactions in Ontario to be aware of upcoming changes to the land transfer tax system. These changes apply to applicable purchases and acquisitions starting April 24, 2017.... Read More …

    The Barron Henley Tour Stops in Oklahoma - Mastering Microsoft Word in The Law Office

    What tools do you primarily use in your law office? For most law firms, high up on the list of most-used tools are email and Microsoft Word. Law firms produce documents−lots of documents. Considering how much effort is expended each...

    LAWPRO Magazine archives: Practice Pitfalls – Family Law

    19 Apr 2017, 7:00 am | From AvoidAClaim | Fellows Blog

    In a prior issue of LAWPRO Magazine, we asked our claims counsel about what they feel are the biggest malpractice hazards in each area of law based on the claims files they work on every day. Here is an excerpt from that article that discusses the hazards of family law. Click here to read the... Read More »

    RIP Bob Bigelow, A True Legal Technology Pioneer

    18 Apr 2017, 11:01 am | From Robert Ambrogi's LawSites | Fellows Blog

    When lawyer Robert P. Bigelow came out with his book Computers and the Law: An Introductory Handbook in 1966, he was so far ahead of his time that a reviewer of the book noted, “The effects of computers upon the legal profession are still basically unknown.” It was the first book on the topic, published under […] The post RIP Bob Bigelow, A …

    Practice Pitfalls – Beware the desperate client in a personal injury matter

    18 Apr 2017, 7:00 am | From AvoidAClaim | Fellows Blog

    In a previous issue of LAWPRO Magazine, we asked our claims counsel about what they feel are the biggest malpractice hazards in each area of law based on the claims files they work on every day. Here is an excerpt from that article dealing with clients who urge a quick settlement. Click here to read... Read More »

    ScanSnap Cloud’s New App Adds Smartphone Scanning and OCR

    18 Apr 2017, 6:45 am | From Robert Ambrogi's LawSites | Fellows Blog

    Fujitsu yesterday announced new capabilities added to its ScanSnap Cloud feature for iX series ScanSnap scanners. Most notably, it introduced a new app for iOS and Android that includes the ability to scan using your phone’s camera and new OCR capabilities for making scanned PDFs searchable. As I wrote here last year, ScanSnap cloud is […] The …

    Podcast: Trump’s Repeal of Online Privacy Protections

    17 Apr 2017, 11:00 am | From Robert Ambrogi's LawSites | Fellows Blog

    This week on the legal-affairs podcast Lawyer 2 Lawyer, we look at President Trump’s repeal of internet privacy rules promulgated last year by the FCC. The repeal means that internet service providers can now sell customer usage data without their consent. We explore the legal and privacy issues with two guests: Ernesto Falcon, legislative counsel …

    Metajure Takes A User-Friendly Approach to Document Management

    17 Apr 2017, 7:15 am | From Robert Ambrogi's LawSites | Fellows Blog

    Most document management systems have a problem, and that problem is that they are a bother to use. Documents have to be filed in a certain way, tagged in a certain way, checked in and checked out. Sharing and collaboration often are not intuitive. And when technology is a bother to use, lawyers don’t use […] The post Metajure Takes A User-Friendly …

    Book Review: Making the Case for Metrics in Managing Small Law Firms

    14 Apr 2017, 7:00 am | From Robert Ambrogi's LawSites | Fellows Blog

    Ask a roomful of small-firm lawyers about KPIs, and I’d be willing to bet a good number of them would have no idea what you are talking about. Kitchen patrol in the infantry, maybe? Another group would know about KPIs, but consider them relevant only to large firms or other types of businesses. And then […] The post Book Review: Making the Case …

    Bloomberg Law Adds New Labor and Employment Tools and Analytics

    13 Apr 2017, 11:45 am | From Robert Ambrogi's LawSites | Fellows Blog

    The folks at Bloomberg Law are keeping busy. Last week, I wrote about the legal research platform’s rollout of a major redesign of its user interface and search experience. This week, it is announcing expansion of its labor and employment resources and content. The new resources — all of which are available within Bloomberg Law’s Labor […] …

    Podcast - Running with the Machines: Artificial Intelligence in the Practice of Law

    There's a lot of discussion these days about Artificial Intelligence and how AI and robots are replacing many jobs. Lawyers are starting to listen and think about how this trend might impact them. For the near future, most of those...

    QuickLegal’s Counsel Responds To My Recent Reports About Startups LawTova and Text to Ticket

    13 Apr 2017, 6:15 am | From Robert Ambrogi's LawSites | Fellows Blog

    Cyrus Zal In recent weeks, I’ve written posts about two new legal startups, LawTova and Text to Ticket, and described ties they appeared to have to another legal startup, QuickLegal, that shut down amid fraud allegations concerning its founder Derek Bluford. (All of my posts pertaining to Bluford and QuickLegal can be found through the […] The …

    How Do Lawyers Work? How Do You Work?

    13 Apr 2017, 6:00 am | From Amazing Firms, Amazing Practices | Fellows Blog

    The Lawyerist has introduced an interesting series of profiles of individual lawyers called “How Do Lawyers Work?” Not only do I find it intriguing to look into the work lives of other legal practitioners and discover what digital tools and programs they find most useful to their practices, it is also a fun exercise to answer The Lawyerist …

    Gaining the Benefits of Legal AI for In-House Counsel

    12 Apr 2017, 2:25 pm | From Prism Legal | Fellows Blog

    How can in-house counsel gain the benefits of legal artificial intelligence (AI)? That is the question I answered on April 12, 2017 in a webinar for the Buying Legal Council, the trade organization for legal procurement. The slides are below; I present here a brief synopsis of my talk. We have to start with a definition of AI. For that I rely on …