The Fellows Blogs

    Service is still the name of the game

    20 Dec 2014, 8:36 pm | From LawBiz® Blog | Fellows Blog

    A New York consulting firm recently conducted a survey and found that eight of the top 10 companies that no longer provided extraordinary support for their products and services for technology companies. Companies like Samsung, Apple and others apparently are appealing to a younger audience that is not accustomed to having handholding as an element …

    DC Transportation Made Simple

    This week, Greenfield/Belser has decided to feature the DC Metro and Bus app—currently available in the iTunes App store for free. This app is fantastic for those in need of help with transportation and time management. The app uses real-time Metro and bus predictive technology, pulled directly from the Washington Metropolitan Area Transit Authority …

    2015 Predictions – Part 1!

    19 Dec 2014, 2:08 pm | From Thoughtful Legal Management | Fellows Blog

    A series of predictions on what could be in store for the legal profession in 2015 from governance, technology, challenges and more.

    Resolutions for better matter and file management

    19 Dec 2014, 12:00 pm | From "AvoidAClaim" Blog | Fellows Blog

    Effective file management provides the foundation for timely, valuable client service and appropriate management of client matters. Here are some resolutions to help you complete the critical steps in file management: I will complete a conflicts check before opening a file: Conflicts of interest can lead to ugly and expensive malpractice claims. The …

    Disaster Preparedness Always Needed

    19 Dec 2014, 11:40 am | From LawBiz® Blog | Fellows Blog

    Disaster Preparedness Always Needed Within the last few days, a major law firm’s (Lewis Brisbois Bisgaard & Smith LLP) Los Angeles office has been severely impacted. One of the largest fires seen in the Los Angeles area (Da Vinci Apartment project) also damaged 8 of the adjoining building’s 16 floors that housed the firm’s Los … Continue Reading …

    People Don’t Follow Law Firms, They Follow Lawyers

    Can law firm-generated content can be effectively distributed simply by putting it on the firm’s website or pushing it out over the firm’s social media channels? “No way”, says Kevin O’Keefe in his recent post, It takes an entire law …

    Last-Minute Shoppers Unite! The Ultimate Round-Up of Gift Lists for Lawyers

    19 Dec 2014, 7:41 am | From Robert Ambrogi's LawSites | Fellows Blog

    If you are at all like me, then you have not even started, let alone finished, your holiday shopping. Should there be a lawyer on your holiday list, I’m throwing you a lifeline with a round-up of blog posts and websites offering gift suggestions for lawyers. The essential list is Reid Trautz’s annual Holiday Gift […] The post Last-Minute Shoppers …

    Online Shopping? Five Security Tips

    19 Dec 2014, 5:00 am | From Attorney at Work | Fellows Blog

    Even if your firm has a policy against it, there’s a chance that online shopping is happening in your office — especially during the height of the holidays. Why be concerned? For one, hackers are actively working to compromise any size environment. Two, if you or anyone in your office opens an email or clicks a link to an unsuitable website and …

    Honesty Is the Best Policy in This Ad

    Advertising today is a huge undertaking. Print or digital? What about a TV spot? Banner ads? Are you using the correct analytics program? How many people are you reaching? Are you even reaching the right target audience? Well, let’s rewind. As with everything, it starts with a great idea. Recently, I ran into this series of advertisements for […] …

    The First Cyber War or Just Another Security Breach?

    Sony Pictures announced the cancellation of the opening of the movie “The Interview” after a well-publicized cyber-attack and threats of attacks on theaters showing the movie. This was a fast developing situation and media reports state that on Tuesday the...

    Why Typical News and Events Web Pages Are a Missed Opportunity

    Most likely, your news, articles and events pages of your website are not as effective, impressive or differentiating as they ought to be. The new and improved versions of these important sections of your site are more like good online news magazines. The new are replacing the old back-of-the-phonebook listing of all things published by […] The post …

    Equipment purchase scam using the names Matthieu Herbert and DEME Group

    18 Dec 2014, 9:08 am | From "AvoidAClaim" Blog | Fellows Blog

    Two Ontario firms notified us that they received an email from the purported Matthieu Herbert of DEME Group looking to retain them with regards to making a large commercial purchase. This is a bad cheque scam that presents as legal matter requiring the assistance of a lawyer. In this scam lawyers will be duped into […]

    Resolutions to avoid litigation claims

    18 Dec 2014, 9:00 am | From "AvoidAClaim" Blog | Fellows Blog

    I will enter target dates a few days early to avoid last minute complications. Unforeseen circumstances can arise on the day a document needs to be filed. Setting your target date a few days before a deadline could prevent a snow storm, traffic jam or sick-at-home clerk resulting in a missed deadline. I will familiarize […]

    How to Ask for Feedback

    18 Dec 2014, 3:30 am | From Attorney at Work | Fellows Blog

    If you’ve ever had someone say to you, “Come in here and shut the door," because you "need some feedback" on that project you just finished, you may have an instant aversion to the word “feedback.” For many of us, it’s a synonym for “criticism” or “blame." And really, who needs that? What It Is, and What It Isn’t. Misunderstanding …

    Another swing for the politicos

    17 Dec 2014, 12:57 pm | From LawBiz® Blog | Fellows Blog

    A member of the California State Legislature announced that he will ask for “…a financial and operational audit…” of the State Bar. In his press statement, the Assemblyman said he wants the State Auditor “…to investigate, study, analyze, and assess the financial practices and the performance” of the bar. The politician said “… “( …

    Purchasing a Lamborghini is easier than purchasing a house

    17 Dec 2014, 11:55 am | From LawBiz® Blog | Fellows Blog

    Achieving success in business—including, of course, the business of law—is an art. The artist (lawyer) must create a scene on a canvas (atmosphere) that draws in clients, making clients want to immerse themselves in that canvas. Last night, I was talking with a friend and venting about the paperwork requiring signatures in order for us … Continue …

    Resolutions to better set and control client expectations

    17 Dec 2014, 9:30 am | From "AvoidAClaim" Blog | Fellows Blog

    Clients can be demanding and will sometimes have expectations that will be unreasonable. Unmet expectations, even if they are totally unreasonable, are a recipe for unhappy clients. Setting and controlling client expectations is one of the best things you can do to ensure that you have a happy and satisfied client at each stage and […]

    Separation agreement scam using the name Karina Clark

    17 Dec 2014, 8:21 am | From "AvoidAClaim" Blog | Fellows Blog

    An Ontario firm notified us that they received an email from the purported Karina Clark looking to retain them with regards to a collecting overdue payments resulting from a separation agreement. This is a classic bad cheque scam that presents as legal matter requiring the assistance of a lawyer. In this scam lawyers will be […]

    Bar Member? Be Your Own Advocate

    17 Dec 2014, 3:30 am | From Attorney at Work | Fellows Blog

    Forgive me, but I’m going to jump on my soapbox today. I’m a licensed attorney in Arizona and we have a mandatory bar, so all of us have to pay to play. In 2014, I paid $460 for my bar dues, and Arizona was ranked 10th in the nation for having the highest bar dues. Despite this, the State Bar of Arizona Board of Governors voted to increase annual …

    Resolutions to avoid real estate claims

    16 Dec 2014, 1:00 pm | From "AvoidAClaim" Blog | Fellows Blog

    I will ensure I meet with my clients in person at least once: In most real estate practices the staff handle many aspects of the client’s matter. However, ultimate responsibility still lies with the supervising lawyer. Take the time to meet with the client in person to review the transaction and understand the client instructions, […]

    How to Deliver an Uplifting Branded User Experience

    I’ve never been to the Space Needle in Seattle. Nor have I been to Seattle, for that matter. But a quick virtual tour of made me want to visit both. I guess you’d call that a marketing success story, even though I’ve yet to book a ticket to the city or the landmark. Here’s what impressed […] The post How to Deliver an Uplifting …

    CosmoLex Evolves from Time and Billing to Full Practice Management

    16 Dec 2014, 7:00 am | From Robert Ambrogi's LawSites | Fellows Blog

    Since its launch earlier this year as a cloud-based billing and trust accounting platform, CosmoLex has steadily added new features and capabilities, gradually moving towards becoming a full-fledged law practice management platform. That progress continued today with the roll-out of three new features: document storage and management, pre-defined …

    Best Way to Deal with a Jerk?

    16 Dec 2014, 3:26 am | From Attorney at Work | Fellows Blog

    The associate walked into my office clearly upset and asked if we could talk. She closed the door and let loose: “George is such an asshole! He makes my life miserable and now he's given me a bad review!” She checked off the details of this partner's abuse and ineptitude, and the many reasons she hated working with him. I worked with Lisa when …

    In the praticePRO Lending Library: The Law Firm Associate’s Guide to Connecting with Your Colleagues

    15 Dec 2014, 6:00 am | From "AvoidAClaim" Blog | Fellows Blog

    The book will help associates learn how to effectively work together with their colleagues to achieve high levels of productivity and success in the law office. While work relationships can be challenging, this guide shows associates how they can communicate and maintain positive work relationships. The companion training manual puts the book’s ideas …

    I Hate Public Speaking! Is It Worth the Effort?

    15 Dec 2014, 3:07 am | From Attorney at Work | Fellows Blog

    Question: I hate public speaking, but I do it because I’m told it’s good marketing. But when I take days to prepare for a single speech that brings me no new business, I’m inclined to refuse the next invitation. What am I not getting about public speaking as an effective marketing tactic? Today in "Ask the Experts from the Legal Marketing Association …

    Business of Law Innovation – FT North America Awards

    14 Dec 2014, 8:35 am | From Prism Legal | Fellows Blog

    The Financial Times recently released its 2014 North America Innovative Lawyers. Five firms won the top business of law award (“Stand Out”): Seyfarth Shaw: “Developed SeyfarthLink, an online tool that enables better client-firm collaboration by improving flows of information.”  Seyfarth also won a “Commended” spot for its legal tech …

    Resolutions to avoid criminal law claims

    14 Dec 2014, 6:30 am | From "AvoidAClaim" Blog | Fellows Blog

    I will take the time to ensure the client understands my recommendations: Failing to effectively communicate with the client is just as much a claims pitfall in criminal law as in other areas. This could be because of the rushed nature of many “courthouse steps” conversations, or the fact that the lawyer’s years of experience […]

    New Book Covers the Basics of PDF for Lawyers

    13 Dec 2014, 12:24 pm | From Robert Ambrogi's LawSites | Fellows Blog

    Out this week is PDF Essentials for Lawyers, a new ebook by New Orleans attorney Ernie Svenson that is designed to serve as a simple guide to using PDF for lawyers and legal professionals. And if you are at all interested in this topic, now is the time to buy the book, because Ernie is […] The post New Book Covers the Basics of PDF for Lawyers appeared …

    Resolutions to capture more time (and make more money)

    12 Dec 2014, 12:00 pm | From "AvoidAClaim" Blog | Fellows Blog

    With technology and a few tricks, you can increase your billable time by catching more of the actual time you spend on tasks. This gives you more time to bill, which will ultimately transfer to a better bottom line. Here are some of the best ways you can use technology to capture and bill more […]

    Call for Predictions!

    12 Dec 2014, 9:28 am | From Thoughtful Legal Management | Fellows Blog

    ♫ If you should see me walking Through your dreams at night Would you please direct me Where I ought to be I’ve been looking for a crystal ball To shed the light To find a future in me… To find a future in me…♫ Lyrics and Music by: Tommy Shaw, recorded by Styx.     To say [...]

    Equipment purchase scam using the names Yuk Tak Szeto and Wang Tak Engineering

    12 Dec 2014, 8:48 am | From "AvoidAClaim" Blog | Fellows Blog

    Two Ontario firms notified us that they received an email from the purported Yuk Tak Szeto of Wang Tak Engineering looking to retain them with regards to making a large commercial purchase. This is a bad cheque scam that presents as legal matter requiring the assistance of a lawyer. In this scam lawyers will be […]

    Tips for the New Lawyer

    12 Dec 2014, 3:10 am | From Attorney at Work | Fellows Blog

    This is not your usual Friday Five. Who among us couldn't use some good advice? An encouraging little nudge or two in the right direction, or a timely kick under the conference table? And who needs good advice more than a new lawyer? When we published "25 Tips for the New Lawyer” in 2011, it was a great big hit — and it's still Attorney at Work …

    Microsoft Surface Pro 3 - the 3rd time is the charm!

    They say the third time is the charm. And everyone I know who has tried the Microsoft Surface Pro 3 says it is a really great machine. My podcast teammate Sharon Nelson has one and she loves it. Sharon is...

    The Vietnam Peace Talks and the Idiocy of Lawyers

    The talks to settle the war in Vietnam were stalled for five months while the participants negotiated the shape of the table at which talks would occur.  Five months!! I wonder how many mothers lost their sons during that five month period.  On the list of things are beyond idiotic, this example must certainly be... Continue Reading

    The Glass Must Be Half Empty

    11 Dec 2014, 10:19 am | From LawBiz® Blog | Fellows Blog

    Those who are worried about there being too many lawyers may have their wish come true.  The reports (LA Times, Dec 8) are that, for the first time in nearly a decade, the pass rate of the bar examination is less than 50%.  And, there are fewer candidates.  And law school enrollment is declining.  This … Continue Reading

    For Law Departments’ consideration: Self Help is an investment in a solution

    Ronald Reagan once famously said the nine most terrifying words in the English language are “I’m from the government and I’m here to help.”  His quote tapped into our natural fear of both the government and unsolicited offers to help.  When someone offers help, most believe the person is really offering to help themselves. This... Continue …

    Craft Your Future One Hour at a Time

    11 Dec 2014, 6:00 am | From Thoughtful Legal Management | Fellows Blog

    ♫  Inch by inch, row by row, I’m gonna make this garden grow All it takes is a rake and a hoe and a piece of fertile ground…♫ Lyrics and music by: David Mallett, recorded by: Peter, Paul & Mary. Abraham Lincoln is credited with saying: “The best way to predict your future is to create it” [...]

    How not to ask about your client service

    Valorem’s Director of Operations just received a letter from a firm vendor that very carefully explained Net Promoter Scores and the importance of the company of receiving a 9 or 10 (on a 10 pt scale).  The letter went on to explain that account reps were compensated on the basis of this score. This vendor... Continue Reading

    Emails: How much time can we waste?

    I just received an email.  It said: “Please review the attached notice.” So then I had to click open the notice, which contained information I could not find less interesting.  Why did I have to waste the time to click through and wait for the “attachment” to open? This happens all the time. People prepare... Continue Reading

    Join Me for a Free Webinar: Using Big Data Analytics for Legal Research

    10 Dec 2014, 7:34 am | From Robert Ambrogi's LawSites | Fellows Blog

    On Tuesday, Dec. 16, I will be moderating a free webinar that will look at how “big data” analytics are being used to provide new windows into legal research. Specifically, we will look at Ravel Law and PacerPro, two tools that are providing new ways of looking at case law and case information. Ravel — […] The post Join Me for a Free Webinar …