InnovAction Award Entry from Hinshaw & Culbertson LLP/Project Leadership Associates
Hinshaw & Culbertson LLP/Project Leadership Associates – Risk Management System Client intake management is the single most critical element of every law firm’s risk management systems. Consistently making wise choices enables firms to serve clients effectively and maintain profitability; making poor choices leads to claims, collections problems and challenges to profitability. The first challenge was to develop a client intake system that would be sufficiently malleable to work in Hinshaw’s own environment. The second challenge was to make the system transferable for use in as wide and diverse an array of law firms as possible, while at the same time having the core strength to perform the two critical functions of good client intake systems – gathering adequate information and enabling real-time decision-making by the designated approvers within each firm. “Going it alone” to automate new business intake procedures involves a huge investment in time, effort and money. By starting with a tested and proven solution within Hinshaw, Hinshaw and PLA have created a solution, built on top of established technologies, that enables law firms with diverse needs and structures to create their own customized comprehensive client intake management systems at a fraction of the time and cost it would take them to build such systems on their own, from scratch.
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