InnovAction Award Entry from McAngus Coudelock and Courie
McAngus Goudelock and Courie – Virtual Receptionist Developing a virtual receptionist helped cut costs and produce a cutting edge appearance for the law firm of McAngus Goudelock & Courie. MG&C’s Charleston, SC, office was moving to a new location and the firm wanted see how technology could make things more efficient. The idea was to utilize a receptionist from a larger office to support this smaller office. We wanted to maintain a personal touch as much as possible, so video had to part of the solution. In addition, the result had to look professional and be very easy for visitors to use. We shopped around for some products and found many expensive systems that required dedicated equipment. Realizing that our phone system from ShoreTel included a video option, we called our partner, CNP, and worked with them to find a way to use the built-in ShoreTel Communicator video software. MG&C then partnered with Palitto Consulting Services to create a touch interface. The response has been great. Visitors to the Charleston office love the look and feel of the interface and have found it to be user-friendly and effective.
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