2008 InnovAction Award Winners
Global law firm Pillsbury Winthrop Shaw Pittman LLP, Australian firm Mallesons Stephen Jaques, and Chicago-based legal services supplier Novus Law, LLC, are the 2008 recipients of the coveted InnovAction Awards from the College of Law Practice Management.
Pillsbury Winthrop Shaw Pittman LLP
Pillsbury Winthrop Shaw Pittman LLP was selected for itsValueChain outsourcing methodology. ValueChain is a unique system that visually displays client objectives, capabilities, opportunities and risks to Pillsbury lawyers. This helps the lawyers better understand the impact on clients’ business of outsourcing business functions such as HR, customer service, and IT accounting, as well as how the outsourcing of such operations can best be designed and structured. Pillsbury was recently granted a business method patent for ValueChain by the U.S. Patent and Trademark Office (PTO).
Mallesons Stephen Jaques
Mallesons Stephen Jaques of Sydney, Australia was honored for PeopleFinder, the technological spearhead of ClientFirst, a program of continuous improvements to the firm’s standards of client service. PeopleFinder gives individuals who contact Mallesons using a BlackBerry the ability to determine whether the person they’re calling is available, and if not, when and where they can be found. PeopleFinder has rerouted more than 10,000 phone calls per month from voice mail to a person who can provide assistance. Mallesons also won an InnovAction Award in 2007 for its TalentNet initiative.
Novus Law, LLC
For the first time in InnovAction’s history, an award was given to a non-law firm—in this case, a company that provides services to law firms. Novus Law, LLC, was selected for its documentation of the e-discovery process. Novus developed a program that documents and captures the e-discovery process (a significant cost in litigation) to give clients, attorneys and courts a reliable and predictable method for efficiently completing an important part of the litigation process.